Contact Stockey

Get help with strategy building, data setup, exports, and deployment handoff.

Contact Stockey for product questions, onboarding guidance, broker historical-data setup, CSV format help, package export issues, billing support, and legal/privacy inquiries. Stockey support does not provide investment advice or buy/sell/hold recommendations.

Email support Privacy & security

Mailto only. No forms, uploads, tickets, or live chat are created from this page.

Support router console

mailto only

Category selector

Product support Strategy Builder CSV and data format Privacy inquiry

Ticket prep

Account email

Route or page

Strategy or export ID

Broker name if relevant

Expected result

Actual result

Do not send

Broker passwords
API secrets
OTPs
Full access tokens
Unredacted screenshots
Restricted market data

No investment adviceNo buy/sell/hold guidanceNo broker-account operationNo credential sharingSupport boundaries applyCounsel review required

Route the request before drafting

Use the most specific mailbox so the request can be triaged correctly. These links open email only; they do not submit forms, upload files, create tickets, or trigger live chat.

Strategy Builder help

[email protected]

Rule structure, assumptions, parameters, StrategySchema review boundaries, and builder navigation.

[email protected]

Pine Converter help

[email protected]

Pine logic import, assumption extraction, conversion review, and package preparation.

[email protected]

Broker historical-data setup

[email protected]

Historical-data setup screens, instrument selection, data availability, and setup checklists.

[email protected]

CSV upload and format

[email protected]

CSV columns, timestamp issues, missing candles, instrument fields, and data-quality warnings.

[email protected]

Package export support

[email protected]

Generated package downloads, package structure, .env.example, and dry-run-first guidance.

[email protected]

General contact

[email protected]

Use this route when the request does not clearly fit another category.

[email protected]

Support boundary matrix

Support can explain the product workflow and safe setup patterns. It cannot decide what to trade, how much capital to use, or whether a strategy should be used in a self-hosted runtime.

Stockey support may help with

Product navigation
Strategy Builder workflow
Pine import workflow
CSV format guidance
Broker historical-data setup checklist
Historical test report explanation
Package export process
Deployment handoff checklist
Billing/export access
Privacy and account questions
Security issue intake
Documentation guidance

Stockey support does not provide

Investment advice
Buy/sell/hold recommendations
Portfolio management
Broker account operation
Credential handling
Urgent market-position support
Managed runtime operation
Guaranteed performance review
Tax advice
Legal advice
Broker-customer-service replacement

Ticket debugger

The fastest support messages are specific, redacted, and bounded to the workflow that failed.

account_email

Use the email on the Stockey account

route

Page, workflow, or export area

strategy_id

Include only if visible and safe

broker

Name only, no credentials

csv_sample

Header or one safe row only

screenshot

Redacted before sending

error_message

Exact text if available

time_seen

Approximate time of issue

routing snapshot

route=support

category=historical_test_setup

secrets_attached=false

safe_sample=csv_header_only

Credential safety protocol

Stockey support should focus on documentation, checklist guidance, environment placeholders, and safe configuration patterns.

credential_safety.env

NEVER_SEND_BROKER_PASSWORDtrue

NEVER_SEND_OTPtrue

NEVER_SEND_API_SECRETtrue

USE_ENV_PLACEHOLDERStrue

USER_LOCAL_RUNTIMEtrue

SCREENSHOTS_REDACTED_FIRSTtrue

# Example of what not to send: API_KEY=[redacted secret]

Deployment handoff checklist board

Deployment handoff support may explain the generated package, dry-run-first setup, VPS/static IP checklist, environment placeholders, broker setup checklist, and logs/alerts checklist. It does not mean Stockey controls the user runtime, operates the broker account, or makes trading decisions.

Package review

Self-hosted package
.env.example only
Generated files reviewed

Runtime setup

User-local credentials
Dry-run first
Live disabled by default

Infrastructure checklist

VPS/static IP checklist
Broker session checklist
Logs and alerts

Support boundary

User-controlled runtime
No broker account operation
No trading decisions

Security intake

If you believe you have found a security issue, contact [email protected] with a clear description, safe reproduction steps, and potential impact.

Affected route or featureReproduction steps where safePotential impactAccount security concernAbuse or misuse reportCredential exposure concern

Do not include secrets, credentials, private keys, or third-party confidential data in the first message.

[email protected]

Privacy and legal routing

Use these routes for Privacy Policy, Terms, Risk Disclosure, data handling, deletion/export requests, or legal review items.

Privacy questions

Privacy Policy, data handling, deletion/export requests, and account data questions.

[email protected]

Terms and risk

Terms, Risk Disclosure, product boundary, and counsel-review routing.

[email protected]

Support copy status

Public legal pages are product-design drafts until reviewed by qualified counsel.

[email protected]

Response expectation matrix

Response times, support availability, service levels, paid support tiers, and 24-hour support options must be finalized before launch. Until then, this page does not promise a specific response time or guaranteed support window.

Standard support

To be finalized

No specific response-time promise until launch policy is approved.

Paid deployment handoff

Planned / to be finalized

May cover checklist guidance for user-controlled self-hosted setup.

24-hour support

Planned / to be finalized

Not promised on this page.

Emergency trading support

Not provided

Stockey does not operate broker accounts or manage urgent trading events.

Broker account support

Not provided

Users must contact their broker for broker-account service issues.

Legal or tax advice

Not provided

Contact qualified advisors for legal, tax, or regulatory advice.

Support area	Status	Expectation
Standard support	To be finalized	No specific response-time promise until launch policy is approved.
Paid deployment handoff	Planned / to be finalized	May cover checklist guidance for user-controlled self-hosted setup.
24-hour support	Planned / to be finalized	Not promised on this page.
Emergency trading support	Not provided	Stockey does not operate broker accounts or manage urgent trading events.
Broker account support	Not provided	Users must contact their broker for broker-account service issues.
Legal or tax advice	Not provided	Contact qualified advisors for legal, tax, or regulatory advice.

Support without secrets

Need help building safely?

Use the right support path, avoid sending secrets, and keep trading decisions, broker access, and runtime control in your own environment.

[email protected]Read documentation